Customer Service & Order Processor
We are currently looking for a Customer Service & Order Processing Specialist to join our fun team.  This is role that requires a candidate that has strong customer service skills and an ability to work independently on one’s initiate and also within a small team.
Experience in a customer service role is essential. As the voice of the brand is it crucial that you are a confident communicator who would consider themselves a hard worker and a problem solver. The role is suited to someone who is flexible and likes to get stuck in.
Your Role:
  • Responsible for all inboxes, relaying necessary information
  • Process return sales back into the system
  • Printing and organisation of online orders from multiple selling platforms
  • Review and monitor order reports to ensure all orders ship as scheduled
  • Picking and packing of products in line with brand standards
  • Interact directly with the team to ensure that orders are processed in a manner that delivers the best customer experience possible
  • Establish and maintain communications, as needed, throughout the order fulfilment process
  • Review, analyse and enter orders in a timely and accurate manner
  • Verify pricing, inventory availability and other conditions
  • Fulfil sales orders using information provided from shipping facilities
  • Maintain the shipping/office space
  • Assist in all operations of brand
Minimum Skills:
  • Strong customer service skills
  • Strong communication skills (written and verbal)
  • Detail-oriented - capable of processing orders accurately and in a timely fashion
  • Team Player - possessing a positive attitude, flexibility and dependability
  • Strong computer skills
  • Ability to handle multiple different tasks in a fast-paced environment
  • Be a conscientious and tidy worker in a busy small environment
Application:
A huge opportunity for someone who wants to grow with us as a brand
Apply with a CV and cover letter via the application form to gaby@elsieandfred.com
Full Time
Location - South East London, UK
Hrs- 10am-5pm Monday-Friday
Salary - TBC