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Get 15% off with CODE:CHEERMEUP
Get 15% off with CODE:CHEERMEUP
Standard Service 5-8 Day Service $19.99
Free Over $190 5-8 Day Service FREE
Please note: We unfortunately can not deliver to P.O Box addresses.
We have changed our shipping solutions to get to the USA and you will be a-lot happier. We are now using DPD and so your parcels will arrive within 4-5 days with all nasty fees and handling fees. Fully trackable service door to door.
Please note these are guidelines. Items may take longer and may arrive quicker. If you think your item is far later than our guidelines, please email us on sales@elsieandfred.com and we will get back to you as soon as possible. Items ordered over a bank holiday and/or holiday period will take longer.
Returns
We're Going Paperless.
For online returns click here
Discounted and Sale items are not eligible for return
You will receive a link within your order confirmation email for you to follow. You can also find it within 'MY RETURN' on the menu tab. Once we have actioned the return, you will then receive a notification via email that your return has been processed and has been refunded. Our policy lasts 30 days. If 30 days have gone by since receiving your order, we cannot refund it however this does not apply if the item is damaged or faulty on arrival. If you have any queries regarding this, please email us or speak to us via live chat on our website.
PLEASE NOTE: If you refuse payment to cover any customs duty and VAT if applicable in the receiving country, shipping costs will be deducted if the parcel is returned to us.