SHIPPING
We ship worldwide from Manchester to Qatar, to the other side of the world and into the stars. Didn't find the answer you're looking for below? Email us on info@elsieandfred.com
We have a Live chat service at the bottom of each page, if we do not clear anything up above, pop us a message and we can talk it through. 
Please note that our bank holidays are not counted as working days so the item may be slightly delayed. 
 
UK 
 Standard 3-4 day service £3.99
Next Day Guaranteed £7.99 (Ordered before 2pm Monday to Thursday) Orders made after this period will be shipping the following day via special delivery. 
Saturday Guaranteed Delivery £9.99 ordered up until 2pm Friday
Orders over £75 free
Orders over £75 free
Mainland Europe
5-6 day service £11.99
DHL Express 2-3 day service £17.99
Orders over £100 free
Australia 
7-10 day service £16.99
DHL Express 2-3 day service £24.99
Orders over $240 free
North America 
5-7 day service £14.99
DHL Express 2-3 day service £18.99
Orders over $130 free
R.O.W 
8-12 day service £20.99
Orders over £160 free
 
RETURNS
Please return your item using a signed for or tracked service as we are not responsible for your parcel getting lost en route to us. 

Our policy lasts 30 days. If 30 days have gone by since receiving your order, we cannot refund it however this does not apply if the item is damaged or faulty on arrival. The item must be in condition as new with tags and original packaging. Please send the item back with the returns form filled in, with name and order number. If you fail to do this we will not be able to identify you and your exchange or refund shall be delayed


Please send your item back to
Elsie and Fred,
UNIT iL1.9G
180 ILDERTON ROAD
SE15 1NT
LONDON
UNITED KINGDOM

Refunds (if applicable)
Refunds can take 3-5 days to be inspected and refunded so please allow for this time. If you have not heard anything after this period, please email us on info@elsieandfred.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at info@elsieandfred.com and using the returns form please fill in and send to:
Elsie and Fred,
UNIT iL1.9G
180 ILDERTON ROAD
SE15 1NT
LONDON
UNITED KINGDOM