Belgium, Germany, Luxembourg, Netherlands, Poland Shipping & Returns
Standard (4-6 Working Day Service) - £6.99
Austria, Czech Republic, Denmark, France, Italy, Latvia, Lithuania, Slovakia, Slovenia, Spain, Sweden Shipping & Returns
Standard (4-6 Working Day Service)
Croatia, Estonia, Finland, Hungary, Portugal Shipping & Returns
DPD Expresspak (3-5 Working Day Service) - £14.99
Greece, Malta, Cyprus Shipping & Returns
Free Over £100 £100.00 and up FreeStandard (5-7 Working Day Service) - £14.99 -
Bulgaria & Bosnia Shipping & Returns
Rest of Europe Standard (5-7 Working Day Service)
Rest of Europe
*Exchange rate may slightly vary
Our policy lasts 30 days. If 30 days have gone by since receiving your order, we cannot refund it however this does not apply if the item is damaged or faulty on arrival. If you have any queries regarding this, please email us or speak to us via live chat on our website.
To be eligible for a return, your item must be unworn and in the same condition that you received it and must also be in the original packaging with the original tags intact.
Several types of goods are exempt from being returned. Items such as earrings and underwear cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase (invoice sent with the item which will tell you the order number and platform in which you ordered it from)
Please send your item back to Elsie and Fred:
Unit 2 Hillridge Road
Refunds (if applicable)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org however please note refunds can take up to 10 days to process after we have received the item.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at email@example.com and using the returns form please fill in and send to:
Unit 2 Hillridge Road